Privacy Policy

1. Information We Collect

IPTVZUP collects and processes the following categories of personal data to provide and improve our services:

• Full name — to identify your account and personalize your experience.
• Email address — to deliver your subscription credentials, service updates, and support communications.
• Phone number — to provide WhatsApp support and account verification when required.
• Payment information — processed securely through our payment providers. We do not store full card details on our servers.
• Additional information you voluntarily provide through contact forms or support requests.

Data is collected when you:

• Register for a subscription or free trial
• Submit a contact or support form
• Browse and interact with our website
• Contact us via WhatsApp, email, or phone

2. How We Use Your Information

Your personal data is used solely for legitimate business purposes, including:

• Delivering your subscription credentials and activating your account
• Sending transactional emails (order confirmations, credential delivery, renewal reminders)
• Providing customer support through email, phone, or WhatsApp
• Improving our service quality and resolving technical issues
• Recording IP addresses for certain site actions for security purposes (kept strictly non-public)
• Complying with legal obligations where applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Communications

Beyond transactional notifications, IPTVZUP may send service announcements, feature updates, and promotional offers to subscribers. You may opt out of non-essential communications at any time by:

• Clicking the unsubscribe link in any email we send
• Contacting us directly at contact@iptvzup.com

Transactional emails (such as credential delivery and billing notifications) cannot be opted out of as they are essential to your service.

4. Data Protection and Security

IPTVZUP implements appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. These measures include:

• Encrypted data transmission (SSL/TLS) across our website and payment pages
• Restricted internal access to personal data on a need-to-know basis
• Secure third-party payment processors who are PCI-DSS compliant
• Regular security reviews of our systems and procedures

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Cookies

IPTVZUP uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and session state
• Analyze website traffic and visitor behavior (via anonymized analytics)
• Improve website functionality and performance

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of our site may not function properly if cookies are disabled. We do not use cookies to collect personally identifiable information without your knowledge.

6. Third-Party Services

We may use reputable third-party service providers to help operate our business, including:

• Payment processors — to handle subscription payments securely
• Analytics providers — to understand how visitors use our site (data is anonymized)
• Email delivery services — to send transactional and support emails

These providers are contractually bound to use your data only for the purposes specified and in accordance with applicable privacy laws. IPTVZUP is not responsible for the independent privacy practices of third-party websites linked from our site.

7. Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, contact us at contact@iptvzup.com:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete information.
• Right to erasure — request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing — request that we limit how we use your data in certain circumstances.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing of your data for direct marketing purposes.

We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Active account data is retained for the duration of your subscription plus 90 days after expiry.
• Transaction records may be retained for up to 7 years to comply with financial regulations.
• Support communications are retained for up to 2 years for quality assurance purposes.

When data is no longer required, it is securely deleted or anonymized.

9. Policy Modifications

IPTVZUP reserves the right to update this Privacy Policy at any time. When we make significant changes, we will notify active subscribers via email and display a notice on our website. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through any of the following channels:

We aim to respond to all privacy-related inquiries within 2 business days.